Delivery areas may expand based on demand and operational feasibility. You can check delivery availability by entering your PIN code at checkout.
2. Delivery Timings
Standard Food Delivery: 30 to 60 minutes (depending on distance, traffic, and order volume).
Pre-Orders / Scheduled Deliveries: You can select your preferred delivery time during checkout.
Merchandise or Packaged Food Orders: Usually delivered within 3–7 business days from order confirmation.
⏰ Please note: Delivery times are estimates and may vary due to weather, traffic, festivals, or operational delays.
3. Delivery Charges
Delivery charges may apply based on the order value and distance.
Any applicable delivery fees will be displayed before checkout.
Free delivery may be offered during promotions or for minimum order values as specified on the Website.
4. Order Tracking
Once your order is placed, you will receive:
An order confirmation via SMS or email.
A live tracking link (for food orders) or shipment tracking number (for product orders).
You can also track your order in your “My Orders” section on our website or app.
5. Delivery Process
Our trained delivery partners will deliver your order to the provided address.
Please ensure that someone is available to receive the order at the delivery location.
In case of failed delivery attempts, our team will contact you for rescheduling.
If delivery fails due to incorrect address or unavailability, AKANSHI AND CO is not liable for refunds or redelivery without additional charges.
6. Pickup Orders
Customers can choose the Pickup/Takeaway Option while ordering.
You’ll receive a confirmation message once your order is ready.
Please bring your order confirmation (SMS/Email/QR Code) for pickup.
Orders not collected within 30 minutes of the ready notification may be canceled without refund.
7. Delays or Unforeseen Events
While we strive to deliver promptly, delays may occur due to:
Weather conditions, strikes, or natural calamities.
Traffic congestion or road closures.
Operational or technical issues.
In such cases, our team will make every effort to notify you and ensure safe and timely delivery.
8. Damaged or Incorrect Deliveries
If you receive:
The wrong item, or
A damaged or spoiled product,
Please contact our support team within 24 hours of delivery with photos and order details. We will investigate the issue and provide a replacement or refund as per our Refund Policy.
9. Delivery Partners
AKANSHI AND CO uses a mix of:
In-house delivery staff, and
e trained to maintain hygiene, handle food safely, and ensure quality during transit.
10. International Shipping
At present, we do not offer international shipping or delivery outside India. We will update this policy once international operations begin.
11. Contact for Delivery Issues
If you have any concerns regarding your order status, delay, or delivery experience, please contact:
📧 info@aemporterindia.com
🕒 Customer Support Hours: 10:00 AM – 10:00 PM (IST) 🏢 AKANSHI AND CO,
12. Policy Updates
We may update this Shipping & Delivery Policy from time to time. Changes will be posted on this page with the revised “Last Updated” date. Continued use of our services indicates acceptance of the updated terms.
