At AKANSHI AND CO, customer satisfaction is our top priority. We aim to provide fresh, high-quality food and reliable service. This policy explains the conditions under which refunds or cancellations may be granted.
1. Order Cancellation
For Food Orders:
Orders can only be canceled within 5 minutes of placing them, provided they have not been accepted or processed by the restaurant.
Once food preparation has begun, no cancellation or refund is possible.
For Packaged Food / Merchandise:
Orders can be canceled before shipment by contacting our support team at [Insert Email/Phone].
Once shipped, orders cannot be canceled.
💡 Tip: Check your order summary carefully before confirming payment.
2. Refund Eligibility
Refunds are granted only in the following cases:
Wrong item delivered
Incomplete order (missing item)
Product received in damaged, stale, or spoiled condition
Order not delivered due to our fault
Refunds are not applicable for:
Change of mind or taste preference
Late delivery due to uncontrollable factors (traffic, weather, etc.)
Incorrect address provided by customer
3. Refund Process
Approved refunds are processed within 5–10 business days to your original payment method.
In some cases, store credits or coupons may be issued instead of cash refunds.
Refund confirmation will be sent to your registered email.
4. Contact for Refund Requests
📧 info@aemporterindia.com] ⏰ Support Hours: 10 AM – 10 PM (IST)
